Evan was great. He explained everything he was doing, the options available and cost saving suggestions. He knows plumbing thoroughly. A very positive experience and outcome. Next plumbing need from me and I am calling Dunedin Plumbing and requesting Evan.
Lana A LaBonte
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November 22, 2024
Ric showed up & within less than 10 minutes figured out the plumbing leak was coming from the hot water line. That was fine but he killed time without informing me that their policy is a flat rate for 45 minutes & an additional add on for every 15 minutes after that.
I’m a military veteran & I had asked for a discount but was told “we can give consideration if they do the work”… this was also the day after Veterans Day! He claimed how “plumbers don’t get paid much.”
My cost came out to $178 for an hour of listening to his stories & him sitting out in his van acting like he was doing something for me. Had I know I would have told him to leave after the 10 minutes it took him to let me know the source of the issue.
He was supposed to get back to me with a quote to re-plumb the lines but I never heard back.
I actually called Dunedin Plumbing to follow-up for that estimate & shared my experience. They told me someone would give me a call the next day to get me an estimate but I didn’t receive any follow-up.
Sad for this experience that reminded me of how people take advantage!
Let me clarify in response to the response below:
Ric could have been transparent from the beginning. It was clear he couldn’t do anything after he told me to turn off the hot water line within the 10 minutes he’d been there. Yes the floors have to be pulled up & that was already called into my insurance.
I have received NO voice messages or calls from Dunedin Plumbing since I called to follow up.
Your response is telling me rather than hearing of my personal experience.
I wasn’t told about the charges after 45 minutes until he drew up the invoice & I’d asked for a military discount. It felt more insulting than anything!
The fact that you claim someone has called but I have absolutely no record of it is also dismissive. This isn’t good business practice.
Thank you for the lesson. I’ll take my business elsewhere!
George Albergo
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August 22, 2024
I am very grateful for how quickly Jesse, the technician, was dispatched to my needs. Our water meter was checked, and the small handle was moving so inappropriately that I thought there was something wrong with the meter. Upon looking down in the water meter place, Jesse confirmed that a mall leak was apparent. After diagnosing the area and shutting down the primary and other sources, Jesse found the leak within minutes of getting to work. He explained to me what was required, and I agreed. He dug only a tiny hole to where he believed the leak was, and he was correct. He performed a swing joint placement What ever that was LOL, with a few pieces of PVC's and then closed the gap. He had to wait for 15-20 minutes for the connection to settle so that he could check for a proper repair. And so it was, and he then proceeded to fill the hole, and he completed the assignment within the 45-minute show-up cost, and with parts and labor were under $200.
Joe Pearson
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November 23, 2024
I had a "Mystery Leak" in my 2nd floor condo. Slowly a puddle kept forming on my kitchen floor for the last 24 hrs...untrackable... no obvious signs anywhere around sink or dishwasher. Aaron from Dunedin Plumbing was like a unrelenting Doctor, listening to the water heater, ear up against the wall, tapping, pulling off base boards, more listening, and found a pinhole leak 3 feet up the wall, inside the drywall, a copper pipe wearing out and sprung a leak.....Aaron is a pro! Polite, no mess, and an awesome plumber. Thank you Dunedin Plumbing for sending Aaron to help!
Adam Englert (bikeguyadam)
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November 14, 2024
I will be hiring Dunedin plumbing for any future plumbing repairs! I am selling my house and the buyers were requiring some last minute repairs... One of which I thought I could do on my own and screwed up badly! Roland came out within 2 days of my initial call, and got to work on the repairs immediately. He was easy to talk to, and efficient. Great work! Not only that, but Dunedin plumbing was 1/3 the price of the "big brand" competitor That I had first called. I highly recommend Dunedin plumbing.
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Evan was great. He explained everything he was doing, the options available and cost saving suggestions. He knows plumbing thoroughly. A very positive experience and outcome. Next plumbing need from me and I am calling Dunedin Plumbing and requesting Evan.
Ric showed up & within less than 10 minutes figured out the plumbing leak was coming from the hot water line. That was fine but he killed time without informing me that their policy is a flat rate for 45 minutes & an additional add on for every 15 minutes after that. I’m a military veteran & I had asked for a discount but was told “we can give consideration if they do the work”… this was also the day after Veterans Day! He claimed how “plumbers don’t get paid much.” My cost came out to $178 for an hour of listening to his stories & him sitting out in his van acting like he was doing something for me. Had I know I would have told him to leave after the 10 minutes it took him to let me know the source of the issue. He was supposed to get back to me with a quote to re-plumb the lines but I never heard back. I actually called Dunedin Plumbing to follow-up for that estimate & shared my experience. They told me someone would give me a call the next day to get me an estimate but I didn’t receive any follow-up. Sad for this experience that reminded me of how people take advantage! Let me clarify in response to the response below: Ric could have been transparent from the beginning. It was clear he couldn’t do anything after he told me to turn off the hot water line within the 10 minutes he’d been there. Yes the floors have to be pulled up & that was already called into my insurance. I have received NO voice messages or calls from Dunedin Plumbing since I called to follow up. Your response is telling me rather than hearing of my personal experience. I wasn’t told about the charges after 45 minutes until he drew up the invoice & I’d asked for a military discount. It felt more insulting than anything! The fact that you claim someone has called but I have absolutely no record of it is also dismissive. This isn’t good business practice. Thank you for the lesson. I’ll take my business elsewhere!
I am very grateful for how quickly Jesse, the technician, was dispatched to my needs. Our water meter was checked, and the small handle was moving so inappropriately that I thought there was something wrong with the meter. Upon looking down in the water meter place, Jesse confirmed that a mall leak was apparent. After diagnosing the area and shutting down the primary and other sources, Jesse found the leak within minutes of getting to work. He explained to me what was required, and I agreed. He dug only a tiny hole to where he believed the leak was, and he was correct. He performed a swing joint placement What ever that was LOL, with a few pieces of PVC's and then closed the gap. He had to wait for 15-20 minutes for the connection to settle so that he could check for a proper repair. And so it was, and he then proceeded to fill the hole, and he completed the assignment within the 45-minute show-up cost, and with parts and labor were under $200.
I had a "Mystery Leak" in my 2nd floor condo. Slowly a puddle kept forming on my kitchen floor for the last 24 hrs...untrackable... no obvious signs anywhere around sink or dishwasher. Aaron from Dunedin Plumbing was like a unrelenting Doctor, listening to the water heater, ear up against the wall, tapping, pulling off base boards, more listening, and found a pinhole leak 3 feet up the wall, inside the drywall, a copper pipe wearing out and sprung a leak.....Aaron is a pro! Polite, no mess, and an awesome plumber. Thank you Dunedin Plumbing for sending Aaron to help!
I will be hiring Dunedin plumbing for any future plumbing repairs! I am selling my house and the buyers were requiring some last minute repairs... One of which I thought I could do on my own and screwed up badly! Roland came out within 2 days of my initial call, and got to work on the repairs immediately. He was easy to talk to, and efficient. Great work! Not only that, but Dunedin plumbing was 1/3 the price of the "big brand" competitor That I had first called. I highly recommend Dunedin plumbing.