Since Simpson Air has merged with Del Air we have not had good service. About five years ago we were big fans, now like the rest of many major companies, it seems to be more about the money and less about the customer. Very transactional. We have bought a new home and weren't happy to hear that yet again, our service warranty was through Simpson/Del Air. We've had ongoing issues and the ONLY people that have been helpful and kind has been Kris in office who has been helping us when we call as well as Robert and Martin. These two are the ONLY two we will have out to our home, this is the reason for the 5 star review. Robert and Martin the technician's are genuine, kind, professional, knowledgeable and just good people. I hope Del Air/Simpson realizes what a value these two are.
Americo Menendez
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October 03, 2024
Had issues with the power on my unit after ER the hurricane. JEAN San Clemente was the technician that answered the call. Professional and helpful. Educated me on ways to care for my unit. And signed up for the yearly maintenance.
They responded quickly to my call and scheduled me right away. It was great.. I thought maybe it would have taken longer since the hurricane. But I can count on Del Air to come through.
Breanna Laurent
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September 14, 2024
If we could give them 0 stars we would. We called to scheduled a technician to come out and look at our air conditioner. Del-Air gave us a service window between 2PM and 4PM. The technician did not show up until 6:30 and was there for 2 hours. The technician shut the breaker off in the home to inspect the unit. Not only did the tech leave the home without turning the breaker back on, but the tech also left without checking to make sure the air was back to running normal. We have not had air conditioning for 2 days now and it is almost 90 degrees in the house. The air was cooling just fine before the Del-Air technician arrived. We have reached out to Del-Air customer service numerous times today to try and get a technician back to the house to resolve the issue that THEIR TECHNICIAN caused and customer service is claiming no one can come to the house for another 3 days. Customer service also refused to let us speak to a supervisor. Due to their mistake this should be prioritized and not just scheduled for "the next available appointment time" 5 days without air conditioning in a 90 degree house in Florida is completely unacceptable Del-Air. I would NOT recommend this company. They clearly do not prioritize emergency situations for their customers when THEY messed up and their technicians are SLOPPY and CARELESS with their service.
dawn carter
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August 31, 2024
We got a new system a year ago. I’m not going to hold this company responsible for the problems with the new unit. I will however hold this company responsible for the lack of follow up. Taking over a month to fix the broken part on a new unit and having to come out at least 4 times. The last visit they fixed the problem then found a oil leak. One would think someone would call to set up an appointment. Two weeks later I had to call to ask for someone to come out. I don’t think customer service is their strongest quality. You might want to call a different company. I’ve called to voice my concerns about the lack of customer service. No one bother to call me.
Melissa Varieur
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October 29, 2024
Greg was fantastic helping to find my A/C problem last week and when the part came in I was lucky to get him to install it! He was very helpful throughout and respectful of my working at home. Completed the job in the exact time he said he would! Thank you!
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Since Simpson Air has merged with Del Air we have not had good service. About five years ago we were big fans, now like the rest of many major companies, it seems to be more about the money and less about the customer. Very transactional. We have bought a new home and weren't happy to hear that yet again, our service warranty was through Simpson/Del Air. We've had ongoing issues and the ONLY people that have been helpful and kind has been Kris in office who has been helping us when we call as well as Robert and Martin. These two are the ONLY two we will have out to our home, this is the reason for the 5 star review. Robert and Martin the technician's are genuine, kind, professional, knowledgeable and just good people. I hope Del Air/Simpson realizes what a value these two are.
Had issues with the power on my unit after ER the hurricane. JEAN San Clemente was the technician that answered the call. Professional and helpful. Educated me on ways to care for my unit. And signed up for the yearly maintenance. They responded quickly to my call and scheduled me right away. It was great.. I thought maybe it would have taken longer since the hurricane. But I can count on Del Air to come through.
If we could give them 0 stars we would. We called to scheduled a technician to come out and look at our air conditioner. Del-Air gave us a service window between 2PM and 4PM. The technician did not show up until 6:30 and was there for 2 hours. The technician shut the breaker off in the home to inspect the unit. Not only did the tech leave the home without turning the breaker back on, but the tech also left without checking to make sure the air was back to running normal. We have not had air conditioning for 2 days now and it is almost 90 degrees in the house. The air was cooling just fine before the Del-Air technician arrived. We have reached out to Del-Air customer service numerous times today to try and get a technician back to the house to resolve the issue that THEIR TECHNICIAN caused and customer service is claiming no one can come to the house for another 3 days. Customer service also refused to let us speak to a supervisor. Due to their mistake this should be prioritized and not just scheduled for "the next available appointment time" 5 days without air conditioning in a 90 degree house in Florida is completely unacceptable Del-Air. I would NOT recommend this company. They clearly do not prioritize emergency situations for their customers when THEY messed up and their technicians are SLOPPY and CARELESS with their service.
We got a new system a year ago. I’m not going to hold this company responsible for the problems with the new unit. I will however hold this company responsible for the lack of follow up. Taking over a month to fix the broken part on a new unit and having to come out at least 4 times. The last visit they fixed the problem then found a oil leak. One would think someone would call to set up an appointment. Two weeks later I had to call to ask for someone to come out. I don’t think customer service is their strongest quality. You might want to call a different company. I’ve called to voice my concerns about the lack of customer service. No one bother to call me.
Greg was fantastic helping to find my A/C problem last week and when the part came in I was lucky to get him to install it! He was very helpful throughout and respectful of my working at home. Completed the job in the exact time he said he would! Thank you!