Avoid this company at all costs. They will not take responsibility if they damage your property.
Cass Plumbing sent a plumber here for a free estimate and the plumber ended up causing another leak in addition to the one that was already there. I asked for assistance with a shower leak and ended up with another leak underneath my sink. I called back and reported the incident, spoke to multiple managers, was advised they would schedule a manager to come out to my property. A manager (Roland) was finally scheduled to come out more than two weeks later, today. He called me this morning, ***the same day he was scheduled to come out*** and said Cass Plumbing will not be taking responsibility for their negligence.
*edit:* In response to the owner's reply: The fact remains you sent one of your employees to my property for a free estimate and YOUR EMPLOYEE DAMAGED MY PROPERTY!! You are supposed to have property damage liability insurance to take care of this type of problem. This leak actually appears to be a very simple fix, yet you won't even show up to look at it. So now this has turned into a more serious issue which will likely cost you more than the time it would take you to fix yourself.
R W
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October 04, 2024
Pilot light on my hot water heater went out during hurricane. They came out after the hurricane. I couldn’t get it to relight so the tech showed up and lit it in less than 3 minutes. Charge $175.14 tell me, would you use Cass Plumbing? Considering we bought a water softener from them a month ago! We are done with Cass as there are more reasonably priced plumbers out there! Feel ripped off and you would too!!
Brenda Sanchez
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July 26, 2024
We closed on our house in Madeira Beach, and two days later, the plumbing blew. Cass Plumbing immediately deployed their team to start the job, as it was an emergency. The same team members came promptly every day and worked very hard, even in 100-degree weather. They are kind and thoughtful professionals who really know their plumbing. We trust them with decisions and with the contents of our home. Their pricing is fair, and their communication is top-notch. I wouldn't trust my plumbing to any other company. We are going to miss the guys on the team! How many times has someone said that on a plumbing review? It speaks volumes.
Crystal Jones
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August 23, 2024
Everytime I have needed plumbing services Cass Plumbing has responded quickly and efficiently. I will use them for all my future plumbing services. Brian in sales was awesome, and Maurice did a great job on my repairs. Thanks again Cass Plumbing!
Sean Baumann
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October 03, 2024
The team at Cass plumbing is really tremendous. They never gave up on my job or made me feel like I was a burden. We had some struggles but they continued to come back and help me until we got it right. Would highly recommend them.
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4808 N Hubert Ave, Tampa, FL 33614, USA
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Avoid this company at all costs. They will not take responsibility if they damage your property. Cass Plumbing sent a plumber here for a free estimate and the plumber ended up causing another leak in addition to the one that was already there. I asked for assistance with a shower leak and ended up with another leak underneath my sink. I called back and reported the incident, spoke to multiple managers, was advised they would schedule a manager to come out to my property. A manager (Roland) was finally scheduled to come out more than two weeks later, today. He called me this morning, ***the same day he was scheduled to come out*** and said Cass Plumbing will not be taking responsibility for their negligence. *edit:* In response to the owner's reply: The fact remains you sent one of your employees to my property for a free estimate and YOUR EMPLOYEE DAMAGED MY PROPERTY!! You are supposed to have property damage liability insurance to take care of this type of problem. This leak actually appears to be a very simple fix, yet you won't even show up to look at it. So now this has turned into a more serious issue which will likely cost you more than the time it would take you to fix yourself.
Pilot light on my hot water heater went out during hurricane. They came out after the hurricane. I couldn’t get it to relight so the tech showed up and lit it in less than 3 minutes. Charge $175.14 tell me, would you use Cass Plumbing? Considering we bought a water softener from them a month ago! We are done with Cass as there are more reasonably priced plumbers out there! Feel ripped off and you would too!!
We closed on our house in Madeira Beach, and two days later, the plumbing blew. Cass Plumbing immediately deployed their team to start the job, as it was an emergency. The same team members came promptly every day and worked very hard, even in 100-degree weather. They are kind and thoughtful professionals who really know their plumbing. We trust them with decisions and with the contents of our home. Their pricing is fair, and their communication is top-notch. I wouldn't trust my plumbing to any other company. We are going to miss the guys on the team! How many times has someone said that on a plumbing review? It speaks volumes.
Everytime I have needed plumbing services Cass Plumbing has responded quickly and efficiently. I will use them for all my future plumbing services. Brian in sales was awesome, and Maurice did a great job on my repairs. Thanks again Cass Plumbing!
The team at Cass plumbing is really tremendous. They never gave up on my job or made me feel like I was a burden. We had some struggles but they continued to come back and help me until we got it right. Would highly recommend them.