I had them re-pipe our house about a year ago and the team did an awesome job. Finished it one day to get our water restored. A year later thought something might be wrong with the city side with low water pressure. City said everything was good on their end. I called Cass and explained that I was sure it was a city problem. They sent someone out at no charge and found it to debris in the lines probably from the work being done in the area. Turns out it was a simple fix and they are great and trusted.
Traci Stouffer
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January 03, 2025
The entire Cass Plumbing team was very professional and great to work with! We couldn’t have asked for a better experience with the installation of our new water softener system and a holiday mishap (toy in toilet- which led to replacing the toilet). Our technician was straightforward and very informative. He helped us determine the best way to move forward for our needs. We appreciated the honesty and integrity from Cass. We use them for our home AND business & Recommend 100%!! And a special thank you to Cass for supporting our Veterans every day!
joan lewis
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March 04, 2025
Call cass plumbing out on the weekend so it's already emergency pricing the plumber was very pleasant fix the pump I thought the next day I had to call a new plumber to do more work to fix my pump when I call cass to at lease get some money (20.00)back they were no customer service about the fact I had to call someone else to fix the problem they should have fix in the first place and would not offer any compensation for the inconvenience and said she didn't care if I left a review I used them once again for a different problem but because of her no compassion and bad customer service that was the last! The response is generic I call and tried to come to some satisfaction of their service bad customer service
Roseanne Weyrauch
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January 08, 2025
I'll tell you I didn't know anything about this company, when I hired them, I got them off Angie's list; but I can tell you something they are a top notch company. the guys that came out here were very professional ,well-trained and knew what they were doing: they got it done in good time and did an awesome job, and were here on time every morning. I would get them again for anything, we had to have our house totally replumbed and we are very happy thank you guys
april d
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November 21, 2024
Avoid this company at all costs. They will not take responsibility if they damage your property.
Cass Plumbing sent a plumber here for a free estimate and the plumber ended up causing another leak in addition to the one that was already there. I asked for assistance with a shower leak and ended up with another leak underneath my sink. I called back and reported the incident, spoke to multiple managers, was advised they would schedule a manager to come out to my property. A manager (Roland) was finally scheduled to come out more than two weeks later, today. He called me this morning, ***the same day he was scheduled to come out*** and said Cass Plumbing will not be taking responsibility for their negligence.
*edit:* In response to the owner's reply: The fact remains you sent one of your employees to my property for a free estimate and YOUR EMPLOYEE DAMAGED MY PROPERTY!! You are supposed to have property damage liability insurance to take care of this type of problem. This leak actually appears to be a very simple fix, yet you won't even show up to look at it. So now this has turned into a more serious issue which will likely cost you more than the time it would take you to fix yourself.
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4808 N Hubert Ave, Tampa, FL 33614, USA
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I had them re-pipe our house about a year ago and the team did an awesome job. Finished it one day to get our water restored. A year later thought something might be wrong with the city side with low water pressure. City said everything was good on their end. I called Cass and explained that I was sure it was a city problem. They sent someone out at no charge and found it to debris in the lines probably from the work being done in the area. Turns out it was a simple fix and they are great and trusted.
The entire Cass Plumbing team was very professional and great to work with! We couldn’t have asked for a better experience with the installation of our new water softener system and a holiday mishap (toy in toilet- which led to replacing the toilet). Our technician was straightforward and very informative. He helped us determine the best way to move forward for our needs. We appreciated the honesty and integrity from Cass. We use them for our home AND business & Recommend 100%!! And a special thank you to Cass for supporting our Veterans every day!
Call cass plumbing out on the weekend so it's already emergency pricing the plumber was very pleasant fix the pump I thought the next day I had to call a new plumber to do more work to fix my pump when I call cass to at lease get some money (20.00)back they were no customer service about the fact I had to call someone else to fix the problem they should have fix in the first place and would not offer any compensation for the inconvenience and said she didn't care if I left a review I used them once again for a different problem but because of her no compassion and bad customer service that was the last! The response is generic I call and tried to come to some satisfaction of their service bad customer service
I'll tell you I didn't know anything about this company, when I hired them, I got them off Angie's list; but I can tell you something they are a top notch company. the guys that came out here were very professional ,well-trained and knew what they were doing: they got it done in good time and did an awesome job, and were here on time every morning. I would get them again for anything, we had to have our house totally replumbed and we are very happy thank you guys
Avoid this company at all costs. They will not take responsibility if they damage your property. Cass Plumbing sent a plumber here for a free estimate and the plumber ended up causing another leak in addition to the one that was already there. I asked for assistance with a shower leak and ended up with another leak underneath my sink. I called back and reported the incident, spoke to multiple managers, was advised they would schedule a manager to come out to my property. A manager (Roland) was finally scheduled to come out more than two weeks later, today. He called me this morning, ***the same day he was scheduled to come out*** and said Cass Plumbing will not be taking responsibility for their negligence. *edit:* In response to the owner's reply: The fact remains you sent one of your employees to my property for a free estimate and YOUR EMPLOYEE DAMAGED MY PROPERTY!! You are supposed to have property damage liability insurance to take care of this type of problem. This leak actually appears to be a very simple fix, yet you won't even show up to look at it. So now this has turned into a more serious issue which will likely cost you more than the time it would take you to fix yourself.