Extremely disappointed with this company. I had a water filter system installed, and shortly after, a pipe burst due to poor installation, causing serious water damage.
They came to the house four times, but the issue was never properly resolved. Each time they said it was fixed, but the problem kept coming back. In the end, I was left with the damage and no support.
There was no responsibility taken, no offer to compensate, and overall very poor communication. I expected professional service, but unfortunately, that wasn’t the case. I do not recommend this company.
Переведи
LUCIA DAVIS
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April 22, 2025
We had a brand new unit installed 2 years ago by them and they’ve been out 7 times in the last month “repairing” parts on that same unit. We have gone 2 weeks straight without the air conditioner working because they “don’t” have the parts. Just save your self time, money, and the peace of mind and go with a more reliable company.
Lauren Rathmann
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April 05, 2025
Riley is amazing!
I recently had the pleasure of working with Riley, the electrician, and I couldn’t be more impressed with his service. From the moment he arrived, it was clear that he is highly professional and deeply knowledgeable about his craft. He took the time to thoroughly explain the work needed and answered all of my questions with great detail, ensuring that I understood the process every step of the way.
Not only did Riley complete the job efficiently, but he also went above and beyond to make sure everything was done to the highest standard. His attention to detail and dedication to delivering quality work truly set him apart. I would highly recommend Riley to anyone in need of electrical services. His expertise and commitment to customer satisfaction are truly exceptional.
Thank you, Riley, for a job well done!
Corey
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May 16, 2025
Called Integrity late in the evening for a major plumbing issue, Shawn was here within a few hours. He expertly diagnosed the issue within minutes, lift station pump burned up. Shawn scheduled us for the next day to replace the pump. He was here at the time he scheduled and knocked the job out in a few hours. He had to dig a big hole which he did with ease and a smile the whole time. Shawn was very professional, knowledgeable and explained things in a way I could easily understand. Shawn is definitely an asset to the team! I would recommend Integrity to any family or friends and I will definitely use them again in the future. Thank you Integrity and thank you Shawn for making such a stressful situation way less stressful and giving me piece of mind that the job was done right the first time!
Shannon Lindsey
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November 21, 2024
Integrity started this project almost 4 weeks ago. This was quoted as a one day job. The technician is great but the management blames the problems on their employees. The plumbing manager, Kenneth, lies to customers rather than have accountability to his promises and blames issues on their turnover, as all the management has only been in place for under 60 days. We called to speak with the GM Chuck Tuesday, we have had no response. We just want the piece they removed returned and put back but have been informed until the GM returns our call next week nothing can be done. They are owned by Apex Service Partners who we have contacted with no response. Please beware of using this company and don’t help them to leave more customers in situations like this. For details leave a comment.
UPDATE November 20
The messages to resolve problems are to maintain appearances. The only time we have spoken to the plumbing manager was after several calls on Tuesday. Kenneth again promised calls back and the return of our pipe fitting they cut out. We have been labeled a problem for asking for the GM and owner. Kohler has been blamed for not giving them tech support. Two days later, no pipe fitting, no call. Alexia on customer service supervision has told me we just have to wait, even after telling us she had a meeting with Chuck and Kenneth on Monday and they would be returning our items. So a month later, no shower and they are holding my belongings hostage.
We spoke with Kohler and had no issues getting to support. Please go the BBB before you hire them. They have had 11 complaints since August.
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Extremely disappointed with this company. I had a water filter system installed, and shortly after, a pipe burst due to poor installation, causing serious water damage. They came to the house four times, but the issue was never properly resolved. Each time they said it was fixed, but the problem kept coming back. In the end, I was left with the damage and no support. There was no responsibility taken, no offer to compensate, and overall very poor communication. I expected professional service, but unfortunately, that wasn’t the case. I do not recommend this company. Переведи
We had a brand new unit installed 2 years ago by them and they’ve been out 7 times in the last month “repairing” parts on that same unit. We have gone 2 weeks straight without the air conditioner working because they “don’t” have the parts. Just save your self time, money, and the peace of mind and go with a more reliable company.
Riley is amazing! I recently had the pleasure of working with Riley, the electrician, and I couldn’t be more impressed with his service. From the moment he arrived, it was clear that he is highly professional and deeply knowledgeable about his craft. He took the time to thoroughly explain the work needed and answered all of my questions with great detail, ensuring that I understood the process every step of the way. Not only did Riley complete the job efficiently, but he also went above and beyond to make sure everything was done to the highest standard. His attention to detail and dedication to delivering quality work truly set him apart. I would highly recommend Riley to anyone in need of electrical services. His expertise and commitment to customer satisfaction are truly exceptional. Thank you, Riley, for a job well done!
Called Integrity late in the evening for a major plumbing issue, Shawn was here within a few hours. He expertly diagnosed the issue within minutes, lift station pump burned up. Shawn scheduled us for the next day to replace the pump. He was here at the time he scheduled and knocked the job out in a few hours. He had to dig a big hole which he did with ease and a smile the whole time. Shawn was very professional, knowledgeable and explained things in a way I could easily understand. Shawn is definitely an asset to the team! I would recommend Integrity to any family or friends and I will definitely use them again in the future. Thank you Integrity and thank you Shawn for making such a stressful situation way less stressful and giving me piece of mind that the job was done right the first time!
Integrity started this project almost 4 weeks ago. This was quoted as a one day job. The technician is great but the management blames the problems on their employees. The plumbing manager, Kenneth, lies to customers rather than have accountability to his promises and blames issues on their turnover, as all the management has only been in place for under 60 days. We called to speak with the GM Chuck Tuesday, we have had no response. We just want the piece they removed returned and put back but have been informed until the GM returns our call next week nothing can be done. They are owned by Apex Service Partners who we have contacted with no response. Please beware of using this company and don’t help them to leave more customers in situations like this. For details leave a comment. UPDATE November 20 The messages to resolve problems are to maintain appearances. The only time we have spoken to the plumbing manager was after several calls on Tuesday. Kenneth again promised calls back and the return of our pipe fitting they cut out. We have been labeled a problem for asking for the GM and owner. Kohler has been blamed for not giving them tech support. Two days later, no pipe fitting, no call. Alexia on customer service supervision has told me we just have to wait, even after telling us she had a meeting with Chuck and Kenneth on Monday and they would be returning our items. So a month later, no shower and they are holding my belongings hostage. We spoke with Kohler and had no issues getting to support. Please go the BBB before you hire them. They have had 11 complaints since August.